Terms of Use

In compliance with the Law on Information Society Services and Electronic Commerce, as well as in compliance with current data protection regulations, we inform you that the owner of the website https://xxxxx.canalhelas.com/home (hereinafter, "the Website") is VIROQUE ENERGY, S.L. (hereinafter, VIROQUE GROUP) NIF: B-09819814, Address: Paseo de la Castellana,  96, 28046 Madrid, E-mail: [email protected] 

Registered in the Mercantile Registry of Madrid, Volume _____, Folio ___, Page M-28____.

VIROQUE GROUP is the owner of all rights to the Website. The simple access, browsing and use of the Website attributes the condition of user of the same (hereinafter, the "User") and implies acceptance of this clause of the Legal Notice and Conditions of Use. The information available through this Website is not subject to contract and may be modified without prior notice.

VIROQUE GROUP will not be held responsible for any problems arising from the consultation or use of this Website. To this end, in accessing it, they are obliged to comply with this law, acting in accordance with current law, good faith and public order and refraining from using the Website in a way that could prevent or deteriorate its proper functioning.

This service can be used to send complaints or queries, guaranteeing confidentiality and anonymity (if chosen by the user), with respect to the personal data of the complainant.

Intellectual and Industrial Property
VIROQUE GROUP reserves all rights over trademarks, trade names or other distinctive signs, patents, and intellectual property, with respect to the content and design of the Website, with the exception of those reserved to the licensor or assignee of the use of the channel. All the contents of the Website, including but not limited to texts, graphics, images, their design and the intellectual property rights that may correspond to said contents, as well as the trademarks, trade names or any other distinctive sign are the property of VIROQUE GROUP.


User Terms of Use

  1. As a user, you are obliged to make correct and lawful use of the platform.
  2. You will use the platform for the purposes it has been designed for, and in no case will you use it for purposes contrary to the law.
  3. The ethical channel is not an emergency service. In case of emergency, contact your local authorities.
  4. You must fill in all the information defined as mandatory in order to send it.
  5. This service is not designed to present information that may be considered secret or strictly confidential.
  6. Reflect and review the information you send to make sure that if you don't want to, it doesn't reveal your identity.
  7. You can choose to send the communication indicating your contact details or without indicating them. In both cases, the platform will provide you with a unique identification number and an access code. It is important that you write them down in a safe place, only with them you will be able to check the status of the communication. If you lose them, you will not be able to access it again. For security reasons, we are unable to provide access to lost codes.
  8. If the organisation finds that there has been bad faith in making the report, it reserves the right to take legal action if the complainant has been identified.
  9. You will be able to download a certificate issued by VIROQUE GROUP in which you will have all the information you have sent to the company, as well as the result once the investigation is completed.
  10. The query system has traces to help users identify improper access to their query.
  11. The informant expressly understands and agrees that VIROQUE GROUP shall not be liable for any direct or indirect, foreseen or unforeseen damage, interest or loss, including but not limited to moral damage, resulting from the use or impossibility of use of this service.
  12. The informant is responsible for the veracity of the information communicated, assuming the consequences of having acted in bad faith or sent false information or documentation.
  13. You will be liable for any damage or harm of any kind that VIROQUE GROUP may suffer, directly or indirectly, as a result of improper use of the product, a breach of this Legal Notice and Conditions of Use or a breach of current law by you.

Law and jurisdiction

This Legal Notice and Conditions of Use is governed by Spanish law. In the event of a dispute or controversy related to the application or interpretation of the clauses contained in the Legal Notice, the Parties will submit to the Courts and Tribunals that are territorially competent according to current legislation.