Privacy Policy

 

PRIVACY POLICY

Basic Information on Data Protection

  • Controller : Viroque Group S.L.
  • Purpose : Provide a service
  • Legal Basis : Express consent and legitimate interest
  • Recipients : No data is transferred to third parties, except under legal obligation
  • Rights : Access, rectification, erasure, and portability of your data, as well as restriction and opposition to its processing, and the right not to be subject to automated decisions based solely on your data.

At Viroque Energy (Viroque Group S.L.), we strive to offer you the best experience possible through our products and services. In some cases, collecting certain information is essential to achieving this. We care about your privacy and believe that we should be transparent in this regard.

Therefore, in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, hereinafter referred to as the GDPR, concerning the protection of individuals with regard to the processing of personal data and on the free movement of such data, as well as Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (hereinafter, ‘LSSI’), Viroque Energy (Viroque Group S.L.) informs the user that, as the data controller, it will incorporate personal data provided by users into an automated file. Our commitment begins by explaining the following:

  • We collect your data to improve the user experience, catering to your interests and needs.
  • We are transparent about the data we collect and the reasons for doing so.
  • Our intention is to offer you the best experience possible, and therefore, whenever we use your personal information, we will do so in compliance with the law, and when necessary, we will request your consent.
  • We understand that your data belongs to you. Therefore, if you choose not to authorize us to process it, you may ask us to stop processing it.
  • Our priority is to ensure your security and to process your data in accordance with European regulations.

For more detailed information on the processing of your data, please refer to the various sections of this privacy policy below:

Who is responsible for the processing of your personal data?

  • Identity : Viroque Energy (Viroque Group S.L.)
  • Registered Address : Paseo de la Castellana No. 96, 2nd Left, 28046, Madrid.
  • C.I.F : B-729189915
  • Phone : +34 917 126 055
  • Email : [email protected]

Viroque Energy (Viroque Group S.L.) has appointed a Data Protection Officer or an internal contact person within the organization. If you wish to make an inquiry regarding the processing of your personal data, you may contact them at: [email protected]

What personal data do we collect?

The personal data the user may provide includes:

  • Name and surname
  • Phone number
  • CIF/NIF
  • Company name
  • Email address
  • IP address, date, and time of access to our services, the internet browser used, and data on the device’s operating system.

In some cases, completing the registration form is required to access and enjoy certain services offered on the website; failure to provide the requested personal data or acceptance of this data protection policy may make it impossible to subscribe, register, or participate in promotions where personal data is requested.

Why and for what purpose do we process your data?

At Viroque Energy (Viroque Group S.L.), we process information provided by individuals for the following purposes:

  • To manage budget requests and commercial information. We may contact the requesting users via the provided contact details to provide the requested budget information.
  • To carry out commercial actions, maintain, and manage the relationship with the user, as well as manage services offered through the website and perform information tasks.
  • In certain cases, it may be necessary to provide information to Authorities or third-party companies for audit purposes and to handle personal data related to invoices, contracts, and documents to respond to claims by clients or public authorities.

Personal data obtained as a result of user registration will form part of the Record of Processing Activities (RPA), which is periodically updated in accordance with GDPR and Law 3/2018, of December 5, on Data Protection and the Guarantee of Digital Rights.

What is the legal basis for processing your data?

Your data processing is based on the following legal grounds:

  • User consent for service contracting through the contact form or information requests.
  • Legitimate interest in processing data of our clients for direct marketing and express consent of the user.
  • Compliance with legal obligations to prevent fraud, communicate with Authorities, and handle third-party claims.

How long do we keep your data?

Data processing for the stated purposes will be maintained for the strictly necessary time to fulfill the purpose for which it was collected (e.g., for the duration of the commercial relationship), as well as to comply with legal obligations arising from the data processing.

Who are your data communicated to?

Personal data is not disclosed to third parties, except by legal requirement.

No international data transfers are carried out to non-EU countries, except to Public Bodies, the Tax Agency, Courts, and Tribunals, and generally, competent Authorities when Viroque Energy (Viroque Group S.L.) has a legal obligation to provide them.

Where is your data stored?

Your data is stored within the EU. Viroque Energy S.L. (Viroque Group S.L.) does not transfer or communicate data outside the EU, except to Law Enforcement under judicial order or legal requirement. Data sent to non-EU countries will only be provided if they offer a sufficient level of protection, adhering to Binding Corporate Rules (BCR) or the ‘Privacy Shield’.

What rights do you have, and how can you exercise them?

As a user, you can exercise the following rights before Viroque Energy (Viroque Group S.L.) by writing to the postal address in the header or by sending an email to [email protected], with the subject line: “Data Protection: Affected Rights,” and attaching a copy of your ID or equivalent in law.

Under GDPR, you may request:

  • Access Right : Allows the user to know and obtain information on personal data processed.
  • Rectification or Erasure Right : Allows correction of errors and modification of inaccurate or incomplete data.
  • Opposition Right : The right to object to data processing or to cease processing it.

You also have the right to file a complaint with the supervisory authority if you believe your data protection rights may have been violated (Spanish Data Protection Agency).

Security Measures

Viroque Energy (Viroque Group S.L.) has adopted security measures legally required for the protection of Personal Data and has installed technical means to prevent unauthorized access and loss, misuse, alteration, or theft of the Personal Data provided.

Changes to this Privacy Policy

Viroque Energy (Viroque Group S.L.) reserves the right to modify this policy to adapt it to new legislation or case law.

Revocability

Consent granted for data processing and transfer can be withdrawn by notifying Viroque Energy (Viroque Group S.L.).

 

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