Group Viroque whistleblower channel

Start

Step 1/5 Categorize concern

To facilitate the further handling of your submission, please help us to categorise it as best as possible.

In which category does your submission best fit?

Equality and Harassment

Non-compliance with domestic legislation

Non-compliance with external legislation

Others

Do you suspect any of the following people?

Area or Department Managers

External staff of the organization

Management Staff

Other working people

I am not aware of any involvement of these persons

I have read the Terms of use and agree to them in accordance with the notice.

Information

Step 2/5 Personal information

If you prefer not to give your personal details, you can do so by indicating that you want the report to be anonymous.

What is your relationship with the company being reported?

Do you wish to report anonymously?

Yes

This channel requires the whistleblower's identification data are mandatory.

The selected category requires the identification data to be mandatory

First name

Last name

Following the email validation policy, you must validate this email before filing the report.

Contact telephone number

This channel is confidential. Your personal data will not be shared. If someone from the organisation needs to know your data, they will request it through the channel and they will only be able to see it if you authorise it.

Details

Step 3/5 Detailed information

Describe in as much detail as possible the event you wish to report, giving as much information and attaching evidence, if available.

Indicate which person or persons are the subject of the report

First and last name

Position

Have you discussed this with any member of management?

Yes

I do not remember

Are there any witnesses? Please indicate their names.

First and last name

Position

Tell us what you want to report in detail

Would you like to attach any additional documents?

Image (png, jpg, gif), Audio (wav, mp3), Video (ogg, mp4, mov, avi, wmv, mpg, mpeg) or PDF document up to 20Mb. Attention! If you report anonymously, make sure that the attachments do not include information in the content or metadata that could identify you.

Confirm

Step 4/5 Confirmation

As the last step of the process, you must indicate a secret code that only you will know. This password, together with the identification code that we will give you at the end of the process, will be the only way to follow the progress of your submission

Password

Password confirmation

Email address validation

According to the validation policy of this channel, we must validate the indicated email address. To do so, we will send you an email with a validation email with a code that you must indicate in the following field.

Verification code check received

Finish

Step 5/5 Finalize

You have now entered all the information necessary to start the report management process.

The information is ready to initiate the process of determining accountability. The persons or facts reported will be investigated and the resulting actions will be taken.

The whistleblower undertakes that the information provided in this submission is true. Otherwise, the company reserves the right to take legal action against the whistleblower.

This is the last form in the process. When you click on Send, the investigation will begin and the resolution of your claim will be shown on the platform within a maximum period of 3 months.

I have read the Data Protection and Consent Notice and agree to the processing of my personal data in accordance with the provisions of this notice.

Terms of Use

In compliance with the Law on Information Society Services and Electronic Commerce, as well as in compliance with current data protection regulations, we inform you that the owner of the website https://xxxxx.canalhelas.com/home (hereinafter, "the Website") is VIROQUE ENERGY, S.L. (hereinafter, VIROQUE GROUP) NIF: B-09819814, Address: Paseo de la Castellana, 96, 28046 Madrid, E-mail: [email protected]

Registered in the Mercantile Registry of Madrid, Volume _____, Folio ___, Page M-28____.

VIROQUE GROUP is the owner of all rights to the Website. The simple access, browsing and use of the Website attributes the condition of user of the same (hereinafter, the "User") and implies acceptance of this clause of the Legal Notice and Conditions of Use. The information available through this Website is not subject to contract and may be modified without prior notice.

VIROQUE GROUP will not be held responsible for any problems arising from the consultation or use of this Website. To this end, in accessing it, they are obliged to comply with this law, acting in accordance with current law, good faith and public order and refraining from using the Website in a way that could prevent or deteriorate its proper functioning.

This service can be used to send complaints or queries, guaranteeing confidentiality and anonymity (if chosen by the user), with respect to the personal data of the complainant.

Intellectual and Industrial Property
VIROQUE GROUP reserves all rights over trademarks, trade names or other distinctive signs, patents, and intellectual property, with respect to the content and design of the Website, with the exception of those reserved to the licensor or assignee of the use of the channel. All the contents of the Website, including but not limited to texts, graphics, images, their design and the intellectual property rights that may correspond to said contents, as well as the trademarks, trade names or any other distinctive sign are the property of VIROQUE GROUP.

User Terms of Use

As a user, you are obliged to make correct and lawful use of the platform.
You will use the platform for the purposes it has been designed for, and in no case will you use it for purposes contrary to the law.
The ethical channel is not an emergency service. In case of emergency, contact your local authorities.
You must fill in all the information defined as mandatory in order to send it.
This service is not designed to present information that may be considered secret or strictly confidential.
Reflect and review the information you send to make sure that if you don't want to, it doesn't reveal your identity.
You can choose to send the communication indicating your contact details or without indicating them. In both cases, the platform will provide you with a unique identification number and an access code. It is important that you write them down in a safe place, only with them you will be able to check the status of the communication. If you lose them, you will not be able to access it again. For security reasons, we are unable to provide access to lost codes.
If the organisation finds that there has been bad faith in making the report, it reserves the right to take legal action if the complainant has been identified.
You will be able to download a certificate issued by VIROQUE GROUP in which you will have all the information you have sent to the company, as well as the result once the investigation is completed.
The query system has traces to help users identify improper access to their query.
The informant expressly understands and agrees that VIROQUE GROUP shall not be liable for any direct or indirect, foreseen or unforeseen damage, interest or loss, including but not limited to moral damage, resulting from the use or impossibility of use of this service.
The informant is responsible for the veracity of the information communicated, assuming the consequences of having acted in bad faith or sent false information or documentation.
You will be liable for any damage or harm of any kind that VIROQUE GROUP may suffer, directly or indirectly, as a result of improper use of the product, a breach of this Legal Notice and Conditions of Use or a breach of current law by you.

Law and jurisdiction

This Legal Notice and Conditions of Use is governed by Spanish law. In the event of a dispute or controversy related to the application or interpretation of the clauses contained in the Legal Notice, the Parties will submit to the Courts and Tribunals that are territorially competent according to current legislation.

Data protection and consent to Viroque Energy

Basic Information on Data Protection

Controller : Viroque Group S.L.
Purpose : Provide a service
Legal Basis : Express consent and legitimate interest
Recipients : No data is transferred to third parties, except under legal obligation
Rights : Access, rectification, erasure, and portability of your data, as well as restriction and opposition to its processing, and the right not to be subject to automated decisions based solely on your data.

At Viroque Energy (Viroque Group S.L.), we strive to offer you the best experience possible through our products and services. In some cases, collecting certain information is essential to achieving this. We care about your privacy and believe that we should be transparent in this regard.

Therefore, in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, hereinafter referred to as the GDPR, concerning the protection of individuals with regard to the processing of personal data and on the free movement of such data, as well as Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (hereinafter, ‘LSSI’), Viroque Energy (Viroque Group S.L.) informs the user that, as the data controller, it will incorporate personal data provided by users into an automated file. Our commitment begins by explaining the following:

We collect your data to improve the user experience, catering to your interests and needs.
We are transparent about the data we collect and the reasons for doing so.
Our intention is to offer you the best experience possible, and therefore, whenever we use your personal information, we will do so in compliance with the law, and when necessary, we will request your consent.
We understand that your data belongs to you. Therefore, if you choose not to authorize us to process it, you may ask us to stop processing it.
Our priority is to ensure your security and to process your data in accordance with European regulations.

For more detailed information on the processing of your data, please refer to the various sections of this privacy policy below:

Who is responsible for the processing of your personal data?

Identity : Viroque Energy (Viroque Group S.L.)
Registered Address : Paseo de la Castellana No. 96, 2nd Left, 28046, Madrid.
C.I.F : B-729189915
Phone : +34 917 126 055
Email : [email protected]

Viroque Energy (Viroque Group S.L.) has appointed a Data Protection Officer or an internal contact person within the organization. If you wish to make an inquiry regarding the processing of your personal data, you may contact them at: [email protected]

What personal data do we collect?

The personal data the user may provide includes:

Name and surname
Phone number
CIF/NIF
Company name
Email address
IP address, date, and time of access to our services, the internet browser used, and data on the device’s operating system.

In some cases, completing the registration form is required to access and enjoy certain services offered on the website; failure to provide the requested personal data or acceptance of this data protection policy may make it impossible to subscribe, register, or participate in promotions where personal data is requested.

Why and for what purpose do we process your data?

At Viroque Energy (Viroque Group S.L.), we process information provided by individuals for the following purposes:

To manage budget requests and commercial information. We may contact the requesting users via the provided contact details to provide the requested budget information.
To carry out commercial actions, maintain, and manage the relationship with the user, as well as manage services offered through the website and perform information tasks.
In certain cases, it may be necessary to provide information to Authorities or third-party companies for audit purposes and to handle personal data related to invoices, contracts, and documents to respond to claims by clients or public authorities.

Personal data obtained as a result of user registration will form part of the Record of Processing Activities (RPA), which is periodically updated in accordance with GDPR and Law 3/2018, of December 5, on Data Protection and the Guarantee of Digital Rights.

What is the legal basis for processing your data?

Your data processing is based on the following legal grounds:

User consent for service contracting through the contact form or information requests.
Legitimate interest in processing data of our clients for direct marketing and express consent of the user.
Compliance with legal obligations to prevent fraud, communicate with Authorities, and handle third-party claims.

How long do we keep your data?

Data processing for the stated purposes will be maintained for the strictly necessary time to fulfill the purpose for which it was collected (e.g., for the duration of the commercial relationship), as well as to comply with legal obligations arising from the data processing.

Who are your data communicated to?

Personal data is not disclosed to third parties, except by legal requirement.

No international data transfers are carried out to non-EU countries, except to Public Bodies, the Tax Agency, Courts, and Tribunals, and generally, competent Authorities when Viroque Energy (Viroque Group S.L.) has a legal obligation to provide them.

Where is your data stored?

Your data is stored within the EU. Viroque Energy S.L. (Viroque Group S.L.) does not transfer or communicate data outside the EU, except to Law Enforcement under judicial order or legal requirement. Data sent to non-EU countries will only be provided if they offer a sufficient level of protection, adhering to Binding Corporate Rules (BCR) or the ‘Privacy Shield’.

What rights do you have, and how can you exercise them?

As a user, you can exercise the following rights before Viroque Energy (Viroque Group S.L.) by writing to the postal address in the header or by sending an email to [email protected], with the subject line: “Data Protection: Affected Rights,” and attaching a copy of your ID or equivalent in law.

Under GDPR, you may request:

Access Right : Allows the user to know and obtain information on personal data processed.
Rectification or Erasure Right : Allows correction of errors and modification of inaccurate or incomplete data.
Opposition Right : The right to object to data processing or to cease processing it.

You also have the right to file a complaint with the supervisory authority if you believe your data protection rights may have been violated (Spanish Data Protection Agency).

Security Measures

Viroque Energy (Viroque Group S.L.) has adopted security measures legally required for the protection of Personal Data and has installed technical means to prevent unauthorized access and loss, misuse, alteration, or theft of the Personal Data provided.

Changes to this Privacy Policy

Viroque Energy (Viroque Group S.L.) reserves the right to modify this policy to adapt it to new legislation or case law.

Revocability

Consent granted for data processing and transfer can be withdrawn by notifying Viroque Energy (Viroque Group S.L.).